When your smart plug no longer reacts to commands from its mobile application don’t panic. In many cases, a quick reset will restore full functionality. Remove the smart plug from the electrical socket. Hold it unplugged for a minimum of 10 seconds to ensure complete power depletion. Plug the device back into the socket. A small light will activate, signaling power restoration.
Launch the companion application linked to your device. If the plug still doesn’t show up or respond, delete the device from your account. Find the settings menu and site (https://wiki.novaverseonline.com) choose "Delete Device". After it has been successfully deleted re-register it using the initial setup flow. Follow the app’s instructions to reconnect it to your Wi-Fi network. Ensure your mobile device is on the 2.4 GHz band, not 5 GHz, because most budget and older models only support 2.4 GHz.
If the device continues to refuse pairing, inspect the unit for a recessed reset switch. Some models have a small button on the side or bottom. Hold the button firmly for 10–15 seconds until you see fast, intermittent blinking. It resets the device to factory pairing state. Once in setup mode, re-launch the setup wizard to rediscover the plug.
If none of these steps work, the device may be defective. Check the manufacturer’s website for troubleshooting tips. Reach out to the brand’s service team. Also, make sure your app and firmware are up to date. Minor software fixes often restore lost functionality. Avoid placing it near routers, ovens, or concrete barriers. That can weaken your Wi-Fi signal. By following these procedures carefully, the majority of connectivity issues can be resolved.
