If your smart plug has stopped responding and won't turn on or off through the app don’t panic. In many cases, a quick reset will restore full functionality. First, unplug the device from the wall outlet. Hold it unplugged for a minimum of 10 seconds to ensure complete power depletion. Plug the device back into the socket. The indicator LED will blink briefly or remain illuminated.
Next, open the app you use to control the smart plug. If the plug is still invisible or unresponsive in the app, remove it from your list of connected gadgets. Find the settings menu and choose "Delete Device". Once it’s gone from the list re-register it using the initial setup flow. Use the app’s setup wizard to re-establish a wireless connection. Make sure your phone is connected to the same 2.4 GHz network the plug supports, since many smart plugs don’t work with 5 GHz networks.
If the device continues to refuse pairing, check for a physical reset button. Some models have a small button on the side or bottom. Hold the button firmly for 10–15 seconds as the LED begins flashing quickly. This initiates the Wi-Fi configuration mode. Once in setup mode, re-launch the setup wizard to rediscover the plug.
Should all troubleshooting attempts fail, the device may be defective. Check the manufacturer’s website for troubleshooting tips. Or contact customer support. Verify that both the app and site (http://w.enhasusg.co.kr) device software are current. Sometimes a simple update fixes connectivity problems. Keep the plug away from sources of interference like microwaves or thick walls. That can weaken your Wi-Fi signal. Using this systematic approach, the majority of connectivity issues can be resolved.
