If your smart plug has stopped responding and won't turn on or off through the app don’t panic. In many cases, a quick reset will restore full functionality. Begin by disconnecting the plug from its power source. Hold it unplugged for a minimum of 10 seconds to ensure complete power depletion. Then plug it back in. You should see a light on the plug flash or stay steady.
Open the smart home app associated with your plug. If the plug still doesn’t show up or respond, remove it from your list of connected gadgets. Look for the device settings and select delete or remove. After it has been successfully deleted re-register it using the initial setup flow. Use the app’s setup wizard to re-establish a wireless connection. Make sure your phone is connected to the same 2.4 GHz network the plug supports, since many smart plugs don’t work with 5 GHz networks.
If the device continues to refuse pairing, inspect the unit for a recessed reset switch. Certain units include a reset trigger near the power cord entry. Hold the button firmly for 10–15 seconds until you see fast, intermittent blinking. It resets the device to factory pairing state. After the reset is complete, return to the app and site, www.lutheria.nl, initiate device discovery.
If none of these steps work, the device may be defective. Check the manufacturer’s website for troubleshooting tips. Or contact customer support. Also, make sure your app and firmware are up to date. Sometimes a simple update fixes connectivity problems. Avoid placing it near routers, ovens, or concrete barriers. which may disrupt stable communication. By following these procedures carefully, nearly all faulty devices can be revived.
